Terms of Service

Last updated: May 2026

1. Acceptance of Terms

PlanForge AI ("the Service") is a product of Vovo Capital (Pty) Ltd, a company registered in South Africa. By accessing or using the Service, you agree to be bound by these Terms of Service. If you do not agree, do not use the Service. These terms apply to all users globally.

2. Description of Service

PlanForge AI provides AI-powered immigration document generation, including visa business plans (E-2, EB-5, L-1A, EB-2 NIW) and related petition support documents. Documents are generated by artificial intelligence and are intended as starting points and professional drafts for review by a licensed immigration attorney.

3. Important Disclaimer

AI-GENERATED CONTENT DISCLAIMER: Documents generated by PlanForge AI are produced by artificial intelligence. They are professional-quality drafts designed to give you an exceptional starting point. They are not legal advice, financial advice, or professional consulting. You should review all generated content with relevant professionals (lawyers, accountants, financial advisors) before using for official, legal, or investment purposes. PlanForge AI makes no representations regarding the accuracy of financial projections, market data, or legal compliance of generated documents. IMMIGRATION DOCUMENTS: Visa business plans (E-2, EB-5, L-1A, EB-2 NIW), extraordinary ability petition letters (EB-1A/O-1), I-829 removal-of-conditions support documents, and RFE response drafts are all professionally structured drafts intended for review by a licensed immigration attorney before submission to USCIS or a consular officer. PlanForge AI is not a law firm, does not provide legal advice, does not represent applicants before any government agency, and does not guarantee any visa or petition outcome, approval, or adjudication result. Attorney Partner accounts remain solely responsible for the legal advice given to their own clients.

4. User Accounts

You must create an account to use paid features. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. You must be at least 18 years old to create an account. You must provide accurate information during registration.

5. Payments & Refunds

  • •All prices are in US Dollars (USD). Payments are processed by Paddle, our payment processor and Merchant of Record.
  • •One-time purchases are charged immediately upon checkout.
  • •The Attorney Partner subscription is charged monthly and auto-renews until cancelled.
  • •Full refund policy: see /refund-policy for platform-error refunds, quality-issue reviews, subscription cancellation terms, and how to request a refund.
  • •Chargebacks without contacting us first may result in account suspension pending investigation.

6. Intellectual Property

You own all rights to the documents generated for you using your inputs. By using the Service, you grant PlanForge AI a limited license to process your inputs solely to generate your requested documents. We do not use your document content to train AI models. PlanForge AI retains all rights to the platform, software, and technology.

7. Prohibited Uses

  • •Using the Service for any illegal or fraudulent purpose
  • •Generating content to deceive investors, lenders, or regulators with false information
  • •Attempting to reverse-engineer, scrape, or abuse the platform
  • •Creating multiple accounts to circumvent free tier limits
  • •Reselling or white-labelling generated documents as your own AI service
  • •Violating any applicable laws or regulations

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PLANFORGE AI SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR DATA, ARISING FROM YOUR USE OF THE SERVICE. OUR TOTAL LIABILITY FOR ANY CLAIM SHALL NOT EXCEED THE AMOUNT YOU PAID IN THE 12 MONTHS PRECEDING THE CLAIM.

9. Service Availability

We strive for 99.9% uptime but do not guarantee uninterrupted service. We may suspend the Service for maintenance, upgrades, or circumstances beyond our control. We are not liable for any losses arising from downtime.

10. Termination

We reserve the right to suspend or terminate accounts that violate these Terms. You may cancel your account at any time from your dashboard. Upon termination, you retain access to previously downloaded documents.

11. Governing Law

These Terms are governed by the laws of the Republic of South Africa, without regard to conflict of law principles. Disputes shall be resolved through binding arbitration before a mutually agreed arbitrator, or in the courts of South Africa.

12. Changes to Terms

We may update these Terms from time to time. We will notify you via email at least 30 days before material changes take effect. Continued use of the Service after the effective date constitutes acceptance.

13. Contact

For questions about these Terms: Email: support@getplanforge.com PlanForge AI, a product of Vovo Capital (Pty) Ltd